When you’re in the medical field your focus is mostly on your patients, so it can be hard to know what you can expect from a medical billing service. But like any service, they should do more than the bare minimum to keep your business running. What exactly does that mean? Well here are a few things to expect.
1. Help you improve
If you’re using a billing service, they should actively try to make the service they provide work better for you. This could be in the form of offering up better programs to streamline the process or provide advice to collect more payments. Your billing service should want you to do well, not just collect a paycheck and do the bare minimum.
2. Actively make sure people pay their bills
A billing service should never be a passive entity. If someone hasn’t made a payment after 30 days, your billing service should contact them and try their hardest to get the customer to pay. Every billing service has a protocol for tracking down people who haven’t paid.
3. Sends their employees to frequent coding training
A billing service should have employees with up-to-date coding knowledge. You have the right to ask your billing service how many employees were given coding training, when, and in what areas.
While it may seem tempting to go with the cheapest option for your billing service, you’ll end up suffering the consequences of hiring a cheap service. You might miss out on receiving late payments and not even receive help writing these bad debts off. Or the services you receive might be outdated due to their employees not having adequate coding knowledge.
Now that you know more about what you can expect with a medical billing service..
…at LPZ Claim Solutions, we take pride in our expertise and accuracy and we can help you find ways to streamline your efforts. We continually stay up-to-date on the latest rules and regulations in the field of medical billing.
For more information on packages and services that LPZ Claim Solutions provides give us a call at 480-207-6367 or email [email protected].